Privacy Policy – g118 Online Casino & Sportsbook

1. Introduction

This Privacy Policy ("Policy") describes how g118 ("g118", "the Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("Player", "User", "you") who access or use the g118 website at g118.win and any associated services, products, features, or mobile interfaces.

g118 takes data privacy seriously. This Policy has been prepared in accordance with internationally recognised data protection principles and the obligations placed on g118 under its international gaming authority operating standards. We are committed to transparency: this Policy is written in plain language so that every g118 player — whether in Kuala Lumpur, Penang, Johor Bahru, or anywhere else in Malaysia — can clearly understand how their data is handled.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By registering an account or using the g118 Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

g118 collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (as required for KYC verification).
• Contact Data: Email address, telephone number, and residential or correspondence address.
• Financial Data: Bank account details, e-wallet identifiers (such as Touch n Go eWallet account references or Boost account references), transaction history, deposit and withdrawal records, and details of payment instruments used on the g118 Platform.
• Account Data: Username, account preferences, login history, session duration, wager history, game history, bonus utilisation records, and responsible gaming settings.
• Technical Data: IP address, device identifier, browser type and version, operating system, referring URLs, pages viewed, and timestamps of access.
• Communications Data: Records of communications between you and the g118 support team, including live chat transcripts, email correspondence, and complaint records.
• Verification Data: Copies of identity documents, proof of address documents, and source-of-funds documentation submitted in connection with KYC or AML verification procedures.

g118 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where required by applicable law or regulatory obligation.

3. How We Collect Your Data

g118 collects personal data through the following mechanisms:

• Direct Submission: Data you provide when registering a g118 account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated Technical Collection: Data collected automatically as you interact with the g118 Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for further information on our use of cookies.
• Third-Party Sources: Data received from identity verification providers, payment processors, fraud detection services, and credit reference agencies used to verify player identity and assess financial risk in accordance with g118's AML obligations.

4. Purposes of Processing

g118 processes your personal data for the following purposes:

• To establish and manage your g118 account, including registration, login authentication, and account security;
• To process deposits, withdrawals, and other financial transactions in MYR and to maintain accurate financial records;
• To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and counter-terrorism financing obligations under applicable regulatory frameworks;
• To deliver g118's gaming and sportsbook services, including personalisation of game recommendations and promotional offers based on your account activity;
• To administer g118's responsible gaming programme, including the implementation of player-requested deposit limits, session limits, cool-off periods, and self-exclusion;
• To respond to customer support queries, complaints, and disputes;
• To detect, prevent, and investigate fraud, collusion, bonus abuse, and other conduct that violates g118's Terms & Conditions;
• To send service communications, including account security alerts, transaction confirmations, and policy update notifications;
• To send marketing communications about g118 promotions, bonuses, and new features — subject to your communication preferences and applicable opt-out mechanisms;
• To maintain the technical security, integrity, and performance of the g118 Platform.

5. Legal Basis for Processing

g118 processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between g118 and you as a registered player, including account management, game delivery, payment processing, and customer support;
• Legal Obligation: Processing required to comply with g118's regulatory obligations, including KYC verification, AML compliance, responsible gaming requirements, and record-keeping obligations under applicable gaming authority standards;
• Legitimate Interests: Processing carried out in the pursuit of g118's legitimate business interests — including fraud prevention, platform security, and service improvement — where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Where g118 relies on your consent as the legal basis for processing (for example, in connection with direct marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

g118 does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. g118 shares personal data only in the following circumstances:

• Service Providers: Third-party vendors and subprocessors engaged by g118 to provide services integral to the Platform, including payment processors, identity verification providers, fraud detection services, cloud hosting providers, and customer support platforms. All such providers are bound by data processing agreements requiring them to process your data only as instructed by g118 and to maintain appropriate security standards.
• Regulatory and Law Enforcement Authorities: Where required by law, court order, or the instructions of competent regulatory authorities, g118 will disclose personal data as required. g118 will, where legally permissible, notify you of such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of g118's assets, personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.
• With Your Consent: g118 may share your data with third parties in circumstances not described above where you have provided explicit, informed consent to such sharing.

7. Data Retention

g118 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention obligations:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements;
• KYC verification documentation is retained for a minimum of five (5) years following the end of the business relationship;
• Customer support communications are retained for a minimum of three (3) years;
• Technical logs and access records are retained for a maximum of twelve (12) months unless retained for longer in connection with an active investigation or legal proceeding.

Where personal data is no longer required for any legitimate retention purpose, g118 will securely delete or anonymise it in accordance with established data destruction procedures.

8. Cookies & Tracking Technologies

The g118 Platform uses cookies and similar tracking technologies to provide, maintain, and improve the Platform experience. Cookies are small text files stored on your device when you visit g118.win. g118 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for core Platform functionality, including login session management, security features, and game state persistence. These cannot be disabled without impacting your use of g118.
• Performance & Analytics Cookies: Used to collect anonymised information about how players interact with the g118 Platform, enabling us to identify performance issues and improve user experience.
• Functional Cookies: Used to remember your preferences, such as language settings, preferred game categories, and display options.
• Marketing Cookies: Used where you have consented to personalised promotional communications, to track engagement with g118 marketing materials and to deliver relevant promotions.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect your ability to use some features of the g118 Platform.

9. Your Data Protection Rights

Subject to applicable law and regulatory restrictions (including g118's AML record-keeping obligations), you have the following rights in relation to your personal data:

To exercise any of the above rights, please contact g118's data team at [email protected]. g118 will respond to all valid requests within 30 days.

10. Data Security

g118 implements and maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and g118 servers;
• Encryption of sensitive data fields at rest, including financial data and identity document references;
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis;
• Multi-factor authentication for all g118 administrative system access;
• Regular penetration testing and third-party security audits;
• Formal data breach response procedures compliant with regulatory notification obligations.

While g118 employs industry-standard security practices, no system can be guaranteed to be completely secure. You are responsible for maintaining the security of your own g118 login credentials and for notifying us promptly of any suspected unauthorised access to your account.

11. Third-Party Links

The g118 Platform may contain links to third-party websites or resources in limited contexts (for example, game studio information pages). g118 has no control over and accepts no responsibility for the privacy practices or content of any third-party sites. If you follow a link to a third-party website, you do so at your own risk and should review the applicable privacy policy of that site independently.

12. Children's Privacy

The g118 Platform is strictly for adults aged 21 years and over. g118 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. All registration applications are subject to age verification. Where g118 becomes aware that personal data has been collected from an individual under 21 without appropriate parental or guardian consent, that data will be deleted promptly and the associated account will be closed.

If you believe that a minor has registered an account on the g118 Platform, please contact us at [email protected] so that we may take immediate action.

13. Changes to This Policy

g118 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — that is, where they affect the nature of the data g118 collects, the purposes for which it is used, or the rights available to you — g118 will provide advance notice by posting the updated Policy on this page and, where appropriate, by notifying registered players via the email address associated with their account.

The date of the most recent revision is always displayed at the top of this Policy. Your continued use of the g118 Platform following publication of a revised Policy constitutes your acceptance of the updated terms.

14. Contact & Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, please contact the g118 data team:

Email: [email protected]

g118 is committed to addressing all privacy queries and complaints in a timely and transparent manner. Where a complaint cannot be resolved through our internal process, you may be entitled to refer the matter to the applicable data protection supervisory authority under g118's operating jurisdiction.